After the install
Service & support, quietly ongoing.
A luxury system is not a one-time purchase; it's a living part of the house. Our care plans keep it performing the way it did on day one, and improving as the technology does.
Reactive or proactive
How much care depends on how the house is used.
A system like this needs looking after, and how much depends on how the house is used. A full-time home can run on a reactive plan: something comes up, you call, we handle it. A second home is different. It sits idle Monday to Thursday, so nothing gets caught. A problem that would surface on a Tuesday in a full-time house goes unnoticed until you walk in Friday night, and by then it's three or four things, with a weekend to enjoy them. A weekend house needs a proactive plan: our team looking at the property during the week and resolving things before you arrive.
Proactive monitoring
We watch the network and key systems remotely, so most issues are caught and resolved before you notice them.
Priority response
Plan clients move to the front of the queue, remote first, on-site when it matters, with people who already know your home.
Seasonal readiness
For second homes and seasonal residences, we ready the house for arrival and settle it securely when you leave.
Annual health checks
Firmware, backups, calibration, and coverage reviewed each year, and improvements recommended as the technology moves on.
Care at the level your home calls for.
Residential support memberships for our New York and Connecticut service region. Choose the response time and depth of care that fits the house.
Essentials+
For a primary residence.
$75/ month
- 24/7 basic support, guaranteed 60-minute response
Priority
For busy households that can't wait.
$179/ month
- 24/7 basic support, guaranteed 30-minute response
- On-site support within 2 days
- Priority scheduling
- Night and weekend on-site availability
- One annual technology review
Most chosen
Proactive
For larger systems and active homes.
$289/ month
- 24/7 support, guaranteed 30-minute response
- On-site support within 2 days
- Priority scheduling
- Night and weekend on-site availability
- Two annual technology reviews
- Proactive system health monitoring
- Preferred labor rates
Signature
For estates and multiple properties.
$999/ month
- 24/7 support, guaranteed 10-minute response
- Same-day or next-day on-site support
- Priority scheduling
- Night and weekend on-site availability
- Two annual technology reviews
- Proactive system health monitoring
- Preferred labor rate
10% savings with an annual agreement
Post-project: once your project is substantially complete, we include 90 days of complimentary support, and back the manufacturer's hardware warranty with full labor coverage through the first year. After that, in-warranty hardware support is available at 50% off our standard service rate.
Plans are tailored to the home, its size, systems, and how often you're there. Tell us about yours and we'll recommend the right level of coverage.
“They did work in two residences for us, always responsive, and they deliver what they promise.”